With the InTouch Center™, 24-hour support is just a phone call away
When a problem occurs, you can’t afford to wait.  That’s why Toshiba’s InTouch Center provides expert support when you need it, 24 hours a day.  One phone call quickly connects you to both technical and applications support. If your issue cannot be resolved over the phone, our staff dispatches a customer engineer to your facility already equipped with information on the current problem.

At the InTouch Center, we combine this collaborative approach with advanced technology to reduce response times and ensure you get the solutions you need in minutes, not hours.

Immediate technical support gets your system back on-line quickly

• Automated problem/solution databases and electronic documentation expedite diagnosis and problem resolution
• Proactive remote monitoring and on-line diagnostics* help prevent system issues an minimize need for on-site service

Practical applications support for optimum clinical performance

• Using remote technology to monitor image quality improves the clarity and efficacy of exams
• Answers to protocol questions are available right away to help increase patient throughput

Efficient and effective call escalation maximizes uptime

• If a problem cannot be resolved over the phone, the InTouch staff quickly arranges for an on-site customer engineer
• Advanced software streamlines parts ordering and shipping to ensure the necessary materials are on-site for your customer engineer

* Services available with InnerVision Plus